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Shipping & Returns

This page explains how Blue Spirulina retail orders ship, when returns are accepted, and what to do if something arrives damaged or incorrect.

Last updated: September 11, 2026

Where we ship

Checkout currently supports India, the United States, Europe, the United Kingdom, and rest-of-world export orders.

If your destination needs a specific courier route, customs document, or larger shipment, contact us before ordering.

Dispatch and delivery

Orders are packed after payment is confirmed. Retail dispatch timelines depend on batch availability, courier pickup, and destination.

Every order ships with its Certificate of Analysis. International buyers may be asked for import, customs, or tax information by the carrier.

Shipping charges

Shipping within India is currently free.

International shipping is calculated by total shipment weight at checkout. Duties, customs charges, and local taxes are not included in the checkout total and are paid by the buyer where applicable.

Returns

Because this is an ingredient product, we cannot accept returns of opened packs.

Unopened packs may be returnable if you contact us within 7 days of delivery. The pack must be unused, sealed, and in saleable condition. Return shipping is the buyer's responsibility unless the issue was our error.

Damaged or incorrect orders

If your order arrives damaged, leaking, missing, or incorrect, contact us within 48 hours of delivery with your order number and clear photos of the package and product.

When the issue is confirmed, we will arrange a replacement, credit, or refund depending on the situation.

Refund timing

Approved refunds are sent back to the original payment method. Your bank or payment provider controls how long the credit takes to appear.

Contact

For shipping, return, or order issues, email care@blue-spirulina.com with your order number and the email used at checkout.